Splashbacks and upstands in Millbank

Yes. Millbank is on the patch, and the postcodes we work here are SW1P. It is run from the Watford side, covering Hertfordshire & North London. Where the frontage is a clearway the unload happens away from the door and the carry gets longer, which is a crew and time question rather than a stone one. Splashbacks are normally the last thing off, so a short parking window is exactly when they get rushed. One trip is always better than three. We template in your kitchen and fit in your kitchen, so there is nothing to visit and nothing to collect.

These buildings have firm rules about what can be propped open, left in a lobby or carried through the residents entrance. Every socket, switch and any USB point has to be cut out of the stone to the actual measured position, so the template has to be taken with the faceplates off and the back boxes visible. The wall makes that decision, not the brochure. Closing up a hatch leaves a patched wall that is never flush with the rest - template after the plastering, not before, or the upstand will not sit tight.

Purpose-built blocks with porters, a residents' lift and a separate service lift, and most managing agents restrict works to weekday daytime with no weekend noise. Millbank itself is a red route so vehicles use the block's own forecourt or a booked bay. A car that takes 2.4m on the diagonal will not take a three-metre worktop however it is stood, and there is no trimming it on the landing. Splashback panels are lighter than a worktop and far more awkward, because a tall thin piece has to be carried on edge and cannot be tilted to clear a turn. That is agreed at template, not on fitting day. Tell us what the approach looks like when you book the template and it gets built into the day rather than discovered on it.

Not particularly, and it would be easy to pretend otherwise. What the research on this patch actually lists is worktop replacement, worktop templating and worktop installation. That is a statement about the local housing rather than about the work. It is quoted, cut and fitted exactly the same way here as anywhere else on the patch. Handover-spec kitchens are square, plumb and predictable, which means the join count is honest and driven by run length rather than by the building. Socket and switch positions have to be final before templating, because a cut-out in the wrong place means a new piece. Sockets final before template. Developer-fitted kitchens come with thin cam-lock carcasses, which are fine under laminate and want bracing before stone goes on them. Ordered later from a different batch, the match is not reliable exactly where the pieces meet. Same batch, same run, same day.

Two parallel runs with a walkway between them is the most efficient shape there is on a slab, because both pieces nest as straight lengths with almost no waste. Upstands follow the run exactly, so every internal and external corner is a separate mitred or butted piece. The joint to the worktop is siliconed, never grouted. Material is £110-£550 per square metre supply only, and templating, fabrication and fitting are quoted on their own lines.

A low sill over the sink run is what decides between an upstand and stone dying into a window board, and there is often less clearance than an upstand is tall. A tall panel that fits at the worktop will stand off the wall at the top unless the wall is dubbed out or the panel is scribed. Scribed, dubbed out, or set proud. Pick one. Any socket you intend to move must be moved and re-plastered before templating, because a cut-out in the wrong place means a new piece of stone. Mixed ownership means the decision-maker is not always the person who lets us in, so it is worth being clear early about who signs the quote off. Full-height panels need the wall made good first, which is another trade and another timescale. Same slab run as the tops.