From first message to a worktop you can put a kettle on

Step 01
Tell us about the kitchen
Same working day
Plans, a sketch or photographs with rough run lengths. We come back with a range before anybody gets in a van.
You do not need drawings to start. A photograph of the room with a tape measurement written along each run tells us most of what we need for a first number. Better still, if you have a kitchen plan from a supplier, send that.
We read it for the things that move a price: how many corners, whether an island has an overhang, whether a window sill sits inside a run, whether there are drainer grooves. Then we come back the same working day with an indicative range, so you find out whether we are in the right conversation before anyone visits.
Design and quotation
Worth knowing
• Send plans, a sketch, or photos with rough measurements
• Tell us the sink and hob if you have already chosen them
• Say if you are keeping existing units: that changes the whole sequence
• Nothing to pay and nothing to sign at this stage
Step 02
Choose your surface
Free samples
Order the samples you are seriously considering and look at them in your own kitchen, at night, under your own lights.
There are 181 surfaces in the range across quartz, granite and sintered stone, from £110/m² supply at the entry point. Narrowing that down on a screen is impossible, which is why samples are free and sent to your door.
Look at them where the kitchen actually is, next to the door colour and the flooring, in the evening under your own lighting. Showroom lighting flatters every slab ever quarried. And we will tell you where a cheaper surface does the same job. The gap between a mid-range quartz and the top of the range is usually about pattern, not performance.
Order free samples
Worth knowing
• Quartz: engineered, non-porous, consistent from slab to slab
• Granite: quarried, every slab different, untroubled by heat off the hob
• Dekton and sintered stone: ultra-compact, UV stable, thin enough for fine mitred edges
• Order the three you are actually deciding between, not ten
Step 03
Fixed written quote
Fixed once approved
Every cut-out, edge, upstand and join itemised, with the supply rate shown separately from the work.
The quote is a list, not a number. Square metres per run against the supply rate for your chosen slab, then the edge profile, each cut-out, the joins, the upstands or splashbacks by the metre, and templating, fabrication and fitting as their own lines. If you drop something later, you can see exactly what comes off.
Approve it and that is what you pay. The only two things that move it are a change you make to the specification, or a room that measures differently at template from the plan we quoted against. In either case you get the revised number before a slab is cut, not an invoice afterwards.
Start a quote
Worth knowing
• Supply price shown separately from fabrication and fitting
• Cut-outs priced individually, so the maths is visible
• Join count estimated now and confirmed at template
• Still nothing payable at this point
Step 04
Laser template
Two to three hours on site
The room is plotted digitally once your units are fitted and level. This visit is where the deposit is taken and your fitting date is fixed.
A templater plots your kitchen as it actually is: every wall angle, every bow in the plaster, every return that is not quite square. The drawing that comes off it is what the cutting machine follows. No stone is ever cut from a plan.
It takes two to three hours for a typical kitchen, longer with an island or several returns. While we are there you agree the join positions, the overhangs and the tap hole placement standing in the room rather than finding out later. You sign off the drawing, the deposit is taken, and the fabrication slot is booked with your fitting date attached to it.
Templating, in full
Worth knowing
• Units must be fitted, fixed and level before we can template
• A Belfast or butler sink has to be installed and set at its final height first
• Your sink, tap and hob need to be on site: we machine to the physical item
• Somebody has to be there who can sign off the join positions
Step 05
Fabrication
Inside your lead time
Cut, mitred and polished to your template, then dry-assembled on the bench with the sink and hob dry-fitted.
Your pieces are laid out on the actual slab first. On a material with real movement in it, that layout decides whether a vein runs through a join or stops dead at it. Then it is cut to the template drawing, mitred where the edge detail calls for it, and polished to match the factory face.
Before anything is loaded, the kitchen is assembled on the bench: runs laid out together, joins pulled up, your sink dropped into its aperture and the hob offered up. Anything wrong is found there, where it costs an hour, instead of in your kitchen where it costs a day and a slab.
Inside the workshop
Worth knowing
• Joins placed over a cabinet gable, never spanning an unsupported gap or a cut-out
• Finished joins are typically 2–3mm, colour-matched and sanded flush
• Sink and hob dry-fitted before dispatch
• Upstands and splashbacks cut from the same slab run at the same time
Step 06
Installation
One visit
Scribed to your walls, joins pulled and sanded flush, sink and hob seated and sealed, then cleaned down.
Floors and units are protected before anything comes through the door. Pieces are dry-laid, the back edges scribed to the real line of your walls, then bedded and levelled onto the units. Joins are drawn up, bonded with colour-matched adhesive and sanded flush so there is nothing to feel under your hand.
The sink and hob are seated into the stone and sealed. They are not connected. That is a plumber and an electrician, and they should be booked after us rather than alongside us, because fresh silicone needs to cure before it takes water. The balance is due before installation, so fitting day is about the work.
Fitting day, in full
Worth knowing
• A straightforward run is a morning; an island and splashbacks will take most of the day
• Parking close to the property matters: every piece is carried in by hand
• We do not connect water, waste, gas or electrics
• Surfaces cleaned down and protection lifted before we leave

Your quote sets out both amounts before you commit to anything, and the figure you approve is the figure you pay unless you change the specification or the room measures differently at template.