Worktop replacement in Liverpool Street

Yes. Liverpool Street is on the patch, and the postcodes we work here are EC2M. It is run from the Essex side, covering Essex & East London. Loading exemptions on red routes are narrow, time-limited and heavily camera-enforced, so we plan around them rather than relying on them. Waste is the part people forget: the old laminate or tired granite has to be walked back to the van and it does not get lighter. It is a full day at the kerb, not a delivery. We template in your kitchen and fit in your kitchen, so there is nothing to visit and nothing to collect.

The lift is a small passenger car with a gate, and the alternative is a stone stair winding round the shaft with a turn at every half-landing. The lift car is usually too short and too low to take a full-length piece flat or on edge, so stone either goes up the communal stairs with their half-landings and winders, or the run is designed with joins that suit the staircase rather than the kitchen. Sound carcasses are the one condition. Long thin kitchens in narrow buildings mean the run is easy and the stair is not - build the joints around the landing pivot, not the wall length.

Station-side streets carry very heavy pedestrian flow all day and several approach lanes are pedestrianised or too narrow for a Luton, so the van stops further out than you would like. Entrances are frequently a single door in a narrow court with a straight steep stair and no lift, which caps piece length hard at what two people can pivot on a landing. Stone goes up on edge, and it is the half-landing turn rather than the flight itself that sets the maximum piece. We plan the strip-out and the carry as one movement so the kitchen is only out of use for a single day. It sets what the day actually looks like. Tell us what the approach looks like when you book the template and it gets built into the day rather than discovered on it.

Yes. On the research for this patch it is the first of the three jobs listed, ahead of worktop templating and worktop installation. In a converted house the flat entrance and the internal doorway are usually tighter than the communal stairs, and that is easy to overlook. Old tops out in the morning, new stone down and sealed the same afternoon. A plumber either side of us. A kitchen carved out of a larger room sits under whatever the original plan left behind, so the run frequently ends at a blocked doorway or a boxed-in service. The carcasses have to be sound, because stone is several times the weight of what is coming off. A day, not a project.

Galley runs are usually short enough to come out of a single slab, so the material band you choose does more to the total than the room shape does. Going from a 38mm laminate to 20mm or 30mm stone drops the surface, which shows against tiles, a window board and any freestanding appliance. Height change is checked before we cut. Material is £110-£550 per square metre supply only, and templating, fabrication and fitting are quoted on their own lines.

A boxed soil stack or service riser in the corner of a run eats into the worktop depth and has to be scribed around rather than cut square. We would rather find it at template than on the morning, which is why the templater looks behind the units. Found at template, not on fit day. Get the managing agent's or freeholder's approval and the permitted hours confirmed beforehand, and agree with the porter who protects the communal carpet, stonework and lift. Where ownership is split across a building, the common parts belong to someone else and the carry route is negotiated rather than assumed. If the carcasses are tired the honest answer is that stone will find that out, and it is better said before than after. Sound carcasses are the condition.