Worktop replacement in Heathfield

Yes. Heathfield is on the patch, and the postcodes we work here are TW2. It is run from the New Malden side, covering South West London & Surrey. Gravel and block paving both look like hard standing and neither takes a loaded trolley, so the run from tail lift to door gets boarded. We stage the strip-out so the old tops leave in one trip rather than trickling out across the afternoon. Old tops out and new stone in, both through the same gap. We template in your kitchen and fit in your kitchen, so there is nothing to visit and nothing to collect.

There is usually a shared rear alley, and whether the gate onto it is unlocked decides whether long pieces come in from the back. The junction between the old floor and the extension floor is where a run crossing it needs packing before stone goes on. What is under the old top is the real question. These kitchens have a back door mid-run, so the top ends at a doorway and the end grain has to be finished properly instead of hidden by a unit.

Bounded by the A316 and the Duke of Northumberland's River, so approach roads are limited and the estate layout is loops and cul-de-sacs; parking is on-street or on short driveways with a turning head that fits a van. Even an easy kerbside carry wants the pavement clear at the tail lift, because a three-metre piece on edge has a swing radius nobody expects until it is swinging. With no room to turn, the old top gets cut up in the kitchen instead, which is dusty work and needs the room emptied first. It sets what the day actually looks like. Tell us what the approach looks like when you book the template and it gets built into the day rather than discovered on it.

Yes. On the research for this patch it is the first of the three jobs listed, ahead of worktop installation and worktop splashbacks & upstands. Rear and side-return extensions are where the islands appear, and an island is the piece that decides whether one slab does the kitchen or two. The units stay and only the surface changes, so the whole job is one day rather than a kitchen refit. A plumber either side of us. Extension kitchens are usually specified long before they are buildable, so the run lengths on the drawing and the run lengths in the room are different numbers. The carcasses have to be sound, because stone is several times the weight of what is coming off. Sound carcasses or it does not go ahead.

Galley runs are usually short enough to come out of a single slab, so the material band you choose does more to the total than the room shape does. Going from a 38mm laminate to 20mm or 30mm stone drops the surface, which shows against tiles, a window board and any freestanding appliance. Height change is checked before we cut. Material is £110-£550 per square metre supply only, and templating, fabrication and fitting are quoted on their own lines.

A chimney breast left in place splits a wall into two alcoves, and the two are rarely the same width and rarely parallel to each other. We would rather find it at template than on the morning, which is why the templater looks behind the units. Found at template, not on fit day. Unlock the side gate and clear the alley of bins, bikes and pots, and arrange a plumber for the sink and an electrician if the hob is hard-wired. Mixed ownership means the decision-maker is not always the person who lets us in, so it is worth being clear early about who signs the quote off. A plumber disconnects before we arrive and reconnects after we leave, and that is worth booking early. Sound carcasses are the condition.